Responsible Gaming and Support Services - A Guide to Safe and Enjoyable Play

At HeySpin, we are fully committed to promoting responsible gaming practices and ensuring a safe environment for all our players. Gambling should remain an enjoyable form of entertainment, and we encourage everyone to play responsibly. While most people can enjoy gambling without it negatively impacting their lives, a small percentage may develop issues related to excessive gambling. We believe it is important to identify potential problems early and provide the necessary resources to help individuals manage their gaming habits.

Gambling and Daily Life

Gambling can impact various aspects of life if it becomes problematic. For example, individuals may find themselves missing work, school, or other daily responsibilities because of their gambling habits. If you have noticed gambling affecting your routine, it’s important to assess your behavior and take proactive steps to regain control.

At HeySpin, we provide players with a range of tools to manage their gambling activity. If you or someone you know is experiencing difficulty in maintaining a healthy relationship with gambling, we encourage you to explore the following options.

Protecting Minors from Gambling

It is strictly prohibited for individuals under the age of 18 to engage in gambling activities on our platform. We take the protection of minors seriously and actively work to ensure that young people cannot access our services. As a parent or guardian, you can take additional precautions to prevent underage gambling, such as:

Setting passwords for gambling programs on your devices.
Supervising children’s internet use to ensure they cannot access gambling sites.
Using parental control software like Net Nanny or Gamlock to restrict access to gambling content.
Educating children about the risks of underage gambling and its legal implications.

By taking these measures, you can help protect minors from gambling and its associated risks.

Preventing and Managing Problem Gambling

While most people gamble responsibly, some may develop problematic behaviors. We take this issue seriously and have implemented a variety of measures to support responsible gambling. These measures include:

Employee Training: Our staff are trained to identify signs of problem gambling and provide appropriate assistance when necessary.
Self-Exclusion Programs: If gambling is affecting your life, we offer self-exclusion options that allow you to take a break from our platform.
Deposit Limits: You can set a limit on the amount you are willing to deposit daily, weekly, or monthly to maintain control over your spending.
Access to Account History: You can view your transaction history and bet summaries at any time through your account settings to stay aware of your activity.
Promotional Marketing Restrictions: Upon request, we can ensure that you no longer receive promotional materials or offers if you feel they may influence your gambling behavior.

We also encourage players to remember that gambling should only be viewed as a form of entertainment, not a way to make money or solve financial problems. The outcome of any gambling activity is determined by chance, and there is no guarantee of winning. If you find yourself chasing losses or gambling to escape from personal issues, we advise you to take a step back and reassess your relationship with gambling.

Recognizing Problem Gambling - Are You at Risk?

If you’re concerned about your own gambling habits or the behavior of a friend or family member, consider these key questions:

Do you find yourself avoiding daily responsibilities, like work or school, to gamble?
Are you using gambling as a way to escape from life’s problems?
Do you feel lost or distressed when you run out of money to gamble?
Do you often attempt to win back losses by gambling more?
Have you lied or stolen money to fund your gambling?
Do you try to cover up the time or money you spend on gambling?

If you answer “yes” to several of these questions, it may indicate that you or someone close to you is struggling with a gambling issue. In such cases, seeking professional help is highly recommended.

Tools for Managing Gambling Activity

To help maintain a responsible gambling environment, we offer various tools designed to limit and control gambling activity:

Deposit Limits: You can set limits on the amount of money you are willing to deposit on a daily, weekly, or monthly basis. This allows you to manage your finances and prevent overspending.
Time-Out Periods: If you need a break, you can temporarily suspend your account for a period of 24 hours, one week, one month, or up to six weeks.
Self-Exclusion: If you need a longer-term solution, you can request a self-exclusion period. This will prevent you from accessing your account for a specified period, such as six months, one year, or even up to five years.
Reality Check Reminders: Set reminders to alert you about how long you’ve been playing and how much you’ve wagered. This feature helps you stay conscious of your time and spending.
Session Time Limits: If you want to limit the amount of time you spend gambling in one sitting, you can set session time limits to ensure you don’t overextend your play.

By utilizing these tools, you can ensure that your gambling experience remains fun, enjoyable, and within your control.

Getting Help and Support

If you ever feel that your gambling is becoming problematic, we strongly recommend seeking assistance from a professional support organization. Several trusted organizations can provide confidential help, including:

Gambling Therapy Helpline
Gamblers Anonymous
GAMSTOP (UK-based self-exclusion service)

These services can provide guidance, support, and resources to help you regain control over your gambling activity. Additionally, you can use software such as BetBlocker to prevent access to gambling websites if needed.

Conclusion

At HeySpin, we are dedicated to helping our players enjoy gambling in a responsible and safe manner. Whether you’re simply looking to have some fun or need support managing your gambling, we offer a range of tools and resources to assist you. Remember, gambling should always be about entertainment, and if you ever feel it’s becoming more than that, help is available.

We encourage you to play responsibly, and should you need assistance, don’t hesitate to contact our customer support team or seek help from one of the many organizations dedicated to supporting responsible gaming.

If you feel your gambling is becoming a problem, don’t hesitate to take action. Your well-being and enjoyment are our top priority.