HeySpin Casino Privacy Policy - Your Data, Our Responsibility
At HeySpin Casino, we understand that your privacy is paramount. As a UK-based online gaming platform, we are committed to safeguarding your personal information and ensuring a secure, transparent, and enjoyable gaming experience. This Privacy Policy outlines how we collect, use, protect, and share your data, in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws.
Commitment to Data Security
To protect your personal and financial information, HeySpin employs industry-standard 128-bit SSL encryption technology. This ensures that all data transmitted between your device and our servers is encrypted and secure. Additionally, we utilize secure payment gateways and comply with Payment Card Industry Data Security Standards (PCI DSS) to safeguard your financial transactions.
Fraud Prevention and Account Security
We implement advanced fraud detection systems to monitor and prevent unauthorized access to your account. Our security measures include multi-factor authentication (MFA), secure login protocols, and regular security audits to identify and mitigate potential vulnerabilities.
Information We Collect
To provide you with a seamless gaming experience, we collect the following types of information:
- Personal Details: Name, date of birth, address, and contact information.
- Account Information: Username, password, and account activity.
- Financial Information: Payment method details and transaction history.
- Device and Usage Data: IP address, browser type, and device information.
This information is collected through secure forms and is stored in compliance with data protection regulations.
How We Use Your Information
We use your data for the following purposes:
Account Management: To create and manage your account, process transactions, and provide customer support.
Compliance: To verify your identity and prevent fraud, in line with our obligations under anti-money laundering (AML) and know your customer (KYC) regulations.
Personalisation: To tailor your gaming experience by recommending games and promotions based on your preferences.
Marketing: To send you promotional offers and updates, with your consent.
Improvement: To analyse usage patterns and improve our services.
We do not sell or rent your personal information to third parties.
Legal Basis for Processing Personal Data
At HeySpin Casino, we take our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously. As outlined in this privacy policy, we only process your personal information where we have a clear and lawful basis to do so.
Consent
In accordance with UK GDPR Article 6(1)(a), we may process your personal data where you have given us clear and unambiguous permission to do so. Consent is typically requested for:
Receiving Marketing Communications: You may opt in to receive promotional emails, SMS messages, or push notifications about games, bonuses, and exclusive offers.
Cookies and Tracking Technologies: We seek your consent for the use of non-essential cookies, such as analytics and advertising cookies that personalise your experience on our platform.
Participation in Surveys or Competitions: When we ask for feedback or run contests, your consent is required for us to collect and process any associated data.
We maintain records of when and how consent was obtained, and you can withdraw your consent at any time by updating your preferences in your account settings or contacting our Data Protection Officer (DPO).
Contractual Necessity
Under Article 6(1)(b) of the UK GDPR, we process personal data when it is necessary to enter into or perform a contract with you. This includes, but is not limited to:
Creating and Maintaining Your HeySpin Account: We need your information to register your account, verify your age and identity, and manage your gaming activity.
Processing Deposits and Withdrawals: Your financial and banking information is required to fulfil payment-related transactions securely and efficiently.
Customer Support and Dispute Resolution: When you contact our support team, we process your data to respond appropriately and maintain service records.
Without this data, we would not be able to deliver the services promised under our user agreement.
Legal Obligation
As a licensed and regulated online casino under the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA), HeySpin is legally required to collect and retain certain personal data to comply with legal duties under UK and international law.
Such obligations include:
- Know Your Customer (KYC) Checks
- Anti-Money Laundering (AML) Compliance
- Self-Exclusion and Safer Gambling Requirements
- Tax Reporting and Financial Records
Summary of Lawful Bases and How They Protect You
| Table Header | Table Header | Table header |
|---|---|---|
| Consent | You voluntarily provide permission for specific uses of your data | Email marketing, surveys, use of cookies. |
| Contractual Necessity | We process your data to deliver services under our agreement. | Account setup, payment processing, support requests. |
| Legal Obligation | We process data to fulfil regulatory or statutory duties. | AML checks, age verification, responsible gambling. |
| Legitimate Interests | Processing necessary for business function, balanced against your rights. | Security monitoring, UX enhancements, customer analytics. |
Data Retention and Access
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You have the right to access, correct, or delete your personal information at any time by contacting our customer support team.
Your Rights Under GDPR
As a resident of the United Kingdom, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct any inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your data, subject to certain conditions.
- Right to Restriction: Limit the processing of your data.
- Right to Data Portability: Obtain your data in a structured, commonly used format.
- Right to Object: Object to the processing of your data for specific purposes.
To exercise these rights, please contact our Data Protection Officer at [email protected].
Third-Party Service Providers
We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. These providers include payment processors, IT support services, and marketing partners.
All third-party providers are subject to strict data protection agreements and are prohibited from using your data for purposes other than those specified by us.
Contact Us
If you have concerns about our privacy policy or how we handle your personal data, please contact us at:
Email: [email protected]
Phone: +90 551 155 7735
Mailing Address: 9 Northumberland Ave, London WC2N 5BX, UK
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes via email.
